General Information

Payments

Secure Checkout

SimoSilk.com uses secure data encryption, meaning we encrypt ALL information the customer enters into the shopping cart. Credit card numbers are NEVER emailed in order confirmations — not even internally, between our cart service and SimoSilk.com.

We do not store your credit card number after the transaction, and we delete it within 30 days. More info

How To Pay

SimoSilk accepts major credit cards issued in the US (Visa, MasterCard, American Express, Discover) and PayPal, personal checks, cashier's checks, or money orders (please allow extra time for any check or money order to clear before we ship your order). The charge for your order will appear on your credit card bill as SimoSilk.

For international orders, since credit cards cannot be verified for non-US residents, payment will need to be made via PayPal (payable to order-info@simosilk.com) or a cashier's check payable to SimoSilk.

Sales Tax

We are required to collect "destination-based" sales and use tax from Washington state customers. Our current Seattle tax rate of 10% will be applied by our shopping cart system but will be adjusted if the rate is lower at the shipping destination. Note: sales and use tax is applied to the entire total, including shipping fee (if any).

Processing of Orders

While we do use a state-of-the-art secure shopping cart to receive orders, we process all transactions the old-fashioned way, manually on our store terminal for maximum security. We usually process your order within 1-2 days (unless paying by check or money order). If we find that we are out of the item in the color/size you ordered, we will contact you by email, fax, phone, or postal mail to inform you and offer a substitute. In that case, we would NOT charge your credit card or PayPal account until we know your wishes.

Occasionally, an item may already be sold out before the website reflects the change. Please call or email to check availability if possible.

How To Change Your Order

SimoSilk processes incoming orders very quickly, so if you find that you have made a mistake ordering, or have any problems or questions, please call us at 1-800-700-4393 or email us immediately. Please furnish the order number if possible. If your order has not yet been shipped, we may be able to intercept it. However, if the product has already been picked up for shipping, we will be unable to change any portion of your order.

Shipping Fees

Within the United States, the following rates apply: $10.00 for purchases under $300 — waived for orders over $300.

Please call 800-700-4393 or our local line, 206-521-8816 or email us for an express shipping quote.

International Shipping

We ship worldwide. Need international shipping? Go ahead and place your order. After we deduct the fee our shopping cart automatically charged, we'll let you know what additional charges will be due and won't proceed until you authorize the extra fee. 

If you would like an international shipping quote by phone in advance, and are not able to call our toll-free number, please call our local line 206-521-8816 or email us

If your credit card was not issued in the United States, we will need payment to be made via PayPal or cashier's check.

Shipping Carriers

We usually ship via United States Postal Service (USPS) or United Parcel Service (UPS).

If you have received damaged, defective or incorrectly shipped merchandise, please call us immediately at 1-800-700-4393. We will make it right as quickly as possible.

If you are dissatisfied with your purchase, contact us WITHIN 14 DAYS. SimoSilk will remove the charge from your credit card or refund your PayPal account (minus a 15% restocking fee) upon receipt of unopened, unused merchandise. We cannot grant refunds for returns of items that have been opened, used, or washed. The item must be in new, resalable condition.

Return/Exchange Instructions

Merchandise that meets the above conditions can be returned but must be authorized in advance. Contact us at 1-800-700-4393 WITHIN 14 DAYS to obtain authorization to return your purchase(s).

The customer is responsible for securely packing and shipping back the product in its original packaging.

If requesting an exchange, the customer pays for shipping both ways. If requesting a refund, a 15% restocking fee applies, and the customer pays for shipping the item(s) back to us.

This page last updated January 2, 2012