General Information

How To Pay
SimoSilk accepts major credit cards issued in the US (Visa, MasterCard, American Express, Discover) and PayPal, personal checks, cashier's checks, or money orders (please allow extra time for any check or money order to clear before we ship your order). The charge for your order will appear on your credit card bill as SimoSilk.

For international orders, since credit cards cannot be verified for non-US residents, payment will need to be made by PayPal or cashier's check, payable to SimoSilk.

Sales Tax
We are required to collect "destination-based" sales and use tax from Washington state customers. Our current Seattle tax rate of 9.5% will be applied by our shopping cart system but will be adjusted if the rate is lower at the shipping destination. Note: sales and use tax is applied to the entire total, including shipping fee (if any).

Processing of Orders
Our online shopping cart system is not an automatic Internet gateway. We process all transactions manually on our store terminal for maximum security. We usually process your order within 1-2 days (unless paying by check or money order). If we find that we are out of the item in the color/size you ordered, we will contact you by email, fax, phone, or postal mail to inform you and offer a substitute. In that case, we would NOT charge your credit card or PayPal account until we know your wishes.

Occasionally, an item may already be sold out before the website reflects the change. Please call or email to check availability if possible.

How To Change Your Order
SimoSilk processes incoming orders very quickly, so if you find that you have made a mistake ordering, or have any problems or questions, please call us immediately at 1-800-700-4393 . Please furnish the order number if possible. If your order has not yet been processed, we may be able to halt it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Shipping Fees
Within the United States, the following rates apply: $10.00 for purchases under $200 — waived for orders over $200.

International Shipping
We ship worldwide. Our shopping cart will automatically charge the US shipping rate, but if delivery is to be outside the US, additional charges will be due before shipping. 

If your credit card was not issued in the United States, we will need payment to be made via PayPal or cashier's check.

After you complete your purchase, we will notify you by email (and/or telephone) with the total including shipping fees. You may also call our store to inquire about the shipping charge outside the US before you commit to making a purchase.

Shipping Carriers
We usually ship via United States Postal Service (USPS) or United Parcel Service (UPS).

If you have received damaged, defective or incorrectly shipped merchandise, please call us immediately at 1-800-700-4393. We will make it right as quickly as possible.

If you are dissatisfied with your purchase, contact us WITHIN 14 DAYS. SimoSilk will remove the charge from your credit card or refund your PayPal account (minus a 10% restocking fee) upon receipt of unworn, unused merchandise.

Return/Exchange Instructions
Unworn/unused merchandise can be returned but must be authorized via email in advance. Contact us at 1-800-700-4393 to obtain authorization WITHIN 14 DAYS of receipt of merchandise. If requesting an exchange, the customer pays for shipping both ways. If requesting a refund, a 10% restocking fee applies, and the customer pays for shipping the item(s) back to us.

SimoSilk does not sell, rent, or give away email addresses or ANY information our customers give us. Your privacy is safe with us.

Promotional Mailings

We would like to notify you of any upcoming sales and new products that may interest you. If you wish not to receive these special mailings, you can easily remove yourself from our mailing list. Each email will include removal instructions.